Terms & Conditions
Last updated: 23rd September 2024
These terms and conditions govern how we supply our products to you. Please read them carefully before placing your order. If you believe there is an error in these terms, please let us know. We may revise these terms without notice by updating them on our website. The terms in force at the time of your order will apply to that purchase.
1. Who We Are and How to Contact Us
1.1 Who we are: We are Skin Shield Scrubs Ltd, a company registered in England and Wales under company number 14035032. Our office address is Marlborough Industrial Estate, Unit 3, Thompson Avenue, Cockshutts Lane, Wolverhampton, WV2 3NP. VAT Number: GB1478201275.
1.2 How to contact us: You can reach us via our Contact Us page.
1.3 How we will contact you: We will use the email address you provided when placing your order.
2. Placing an Order
2.1 How to place an order: Orders can be placed via our website. Please ensure all details are correct before confirming your order.
2.2 Order acceptance: A contract is formed once we confirm dispatch of your order via email.
2.3 Age restriction: You must be at least 18 years old to place an order.
3. Our Right to Cancel
3.1 If we cannot fulfil your order: We may cancel your order if we are unable to fulfil it for any reason (e.g., out of stock). We will notify you via email if this happens.
3.2 Suspicious activity: If we detect unusual or suspicious activity regarding your order, we may cancel it. Contact customer service if you believe this is an error.
4. Our Products
4.1 What we provide: We provide medical scrubs and related clothing items.
4.2 Product descriptions: Product images on our website are for illustrative purposes. We strive for accuracy, but actual product colours may vary slightly from what is displayed on your screen.
5. Delivery
5.1 Where we deliver: Currently, we only deliver within the United Kingdom.
5.2 Delivery charges: For details on delivery charges, visit our Shipping Information page.
5.3 Delivery delays: We are not responsible for delays outside our control, such as courier issues or adverse weather conditions.
6. Your Rights to End the Contract
6.1 If the product is faulty or not as described: You may have the right to end the contract and receive a refund or replacement.
6.2 Changing your mind: We offer a goodwill guarantee allowing you to return items within 28 days for a refund.
7. Returns and Refunds
7.1 How to notify us: To end the contract or raise any concerns, contact us via our Contact Us form.
7.2 Refund process: Refunds will be made to the original payment method within 14 business days of receiving the returned items.
8. Price and Payment
8.1 Pricing: Prices include VAT and are listed on the order pages at the time of purchase.
8.2 Payment: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna (subject to approval).
9. Discount Codes
Discount codes must be applied during checkout. They are valid for a limited time and cannot be combined with other offers or applied to sale items or delivery charges.
10. Limitation of Liability
We are not liable for losses incurred through the use of our products for commercial purposes. Our liability is limited to foreseeable losses resulting from our breach of contract.
11. Governing Law
These terms are governed by English law. You may bring legal proceedings in respect of the products in English, Scottish, or Northern Irish courts.